This Refund Policy applies to all paid subscriptions on the Dranseq platform operated by SaasWise Consultants. All amounts referenced in this policy are in US Dollars (USD). By subscribing to a paid plan, you agree to the terms below.
1. Subscription Cancellation
You may cancel your subscription at any time from the Pricing page in the application. Cancellations work as follows:
- Your cancellation takes effect at the end of the current billing period (monthly or annual).
- You retain full access to all paid features until the end of the billing period.
- No partial refund is issued for the remaining days in the period when you cancel.
- After the billing period ends, your account is automatically downgraded to the Free plan.
2. Upgrades
When you upgrade to a higher-tier plan (e.g. Starter to Pro, or Pro to Business):
- You pay the price difference between your current plan and the new plan.
- Any existing credit balance is applied first, reducing or eliminating the charge.
- If the price difference (after credit) is greater than zero, you will be directed to a secure Razorpay payment page to complete the payment.
- Your new plan features take effect immediately upon successful payment.
- Your billing cycle (next renewal date) remains unchanged.
This logic applies identically for both monthly and annual plans.
3. Downgrades
When you downgrade to a lower-tier plan (e.g. Business to Pro, or Pro to Starter):
- The unused value of your current plan is calculated based on the remaining days in your billing period.
- This unused value is stored as a credit balance on your account.
- Your new lower-tier plan takes effect immediately.
- The credit is automatically applied toward future billing, giving you free days on the new plan before charges resume.
- Credit balances below $24.99 (the cost of the cheapest paid plan) expire after 1 year if not used or withdrawn.
- Credit balances of $24.99 or above do not expire.
This logic applies identically for both monthly and annual plans.
4. Credit Withdrawal
If you have a credit balance on your account, you may withdraw it at any time:
- Go to the Pricing page and click "Withdraw Credit".
- A 3% processing fee is deducted to cover payment processor (Razorpay) costs.
- The remaining amount is refunded to your original payment method.
- Before confirming, you will see a transparent breakdown of the gross amount, fee, and net refund.
- Refunds are typically processed within 5–7 business days from the date of the withdrawal request.
- The exact timeline depends on your bank or card issuer.
Example
| Item | Amount |
|---|
| Credit balance | $37.50 |
| Processing fee (3%) | −$1.13 |
| You receive | $36.37 |
5. Subscription Refund (Active Plan)
You may request a refund for an active paid subscription:
- The remaining value of the current billing period is calculated based on the number of unused days.
- A 3% processing fee is deducted from the refund amount.
- Your plan is downgraded to Free immediately upon refund.
- The refund is issued to your original payment method.
- Refunds are typically processed within 5–7 business days.
6. Non-Refundable Items
- Used periods: Days that have already elapsed in the current billing period are not eligible for refund. Only the unused portion may be refunded.
- Free plan: The Free plan has no associated charges and is therefore not subject to this policy.
- AI credits: Purchased AI credits are non-refundable once consumed.
7. Annual Plans
Annual plans follow the same upgrade, downgrade, cancellation, and refund logic as monthly plans. The unused value calculation is based on the remaining days out of the full annual billing period. Because annual plans are billed at a discounted rate, the per-day value used for credit and refund calculations reflects the annual price, not the monthly price.
8. Payment Failures
If a subscription renewal payment fails, we will:
- Retry the payment up to 3 times over a 7-day period.
- Notify you by email of each failed attempt.
- If all retries fail, your subscription will be cancelled and your account downgraded to the Free plan.
- No refund is owed in this case, as no payment was collected.
9. Dispute Resolution
If you believe a charge was made in error or have concerns about a refund:
- Contact us at support@dranseq.com within 30 days of the charge.
- Include your account email, the date and amount of the charge, and a description of the issue.
- We will investigate and respond within 5 business days.
- If we determine a refund is warranted, it will be processed per the terms above.
We encourage you to contact us before initiating a chargeback with your bank, as chargebacks incur fees and may result in account suspension pending investigation.
10. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated by email at least 15 days before they take effect. The updated policy will apply to billing cycles starting after the effective date.
11. Contact
For billing questions, refund requests, or disputes, contact us at: